Title: Supply Chain Analyst

Company Overview:

BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced in-vitro diagnostic (IVD) tests. Our operations extend across laboratories, clinics, hospitals, and physician offices, with our core business presence in Canada & USA as well as a global presence spanning dozens of countries. Headquartered in Pickering, ON, BTNX offers an exciting opportunity for a motivated individual to join our team. 

Job Overview:

The Supply Chain Analyst will support our Director of Supply Chain by compiling information on current and historical inventory levels, sales data, product cost and provide reports for the Director to use in their decision-making process. You will assist the Director in sourcing products and materials and in organizing transportation logistics. This position offers the candidate a holistic view of the business, with direct participation in key decisions with senior management. A successful candidate will be someone with strong business acumen, excellent communication skills, analytical skills, and inquisitiveness. This role may perform other duties as assigned and will be reporting directly to the Director of Supply Chain.  

Required Skills:

Minimum: College or University Degree  Oral & Written fluency in English required and Mandarin is a strong asset. Experienced working with excel and spreadsheets.  Preferred: Prior experience in purchasing / supply chain  Strong analytical skills and attention to detail Well organized and comfortable with uncertainty and change in a dynamic work environment. Strong interpersonal communication and ability to effectively collaborate with cross-functional teams. Resourcefulness & ability to multitask. Passion for problem-solving, investigating issues, and finding solutions. 

Application:

We are a company that values dedication, resourcefulness and results, and look to foster the entrepreneurial spirit in all our talent. If this is something that speaks to you, please provide your CV and cover letter today to careers@btnx.com !  

Title: Customer Service Representative

Employment Type: Full-time

Location: 722 Rosebank Road, Pickering, ON L1W 4B2 Canada

Company Overview:

BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced in-vitro diagnostic (IVD) tests. Our operations extend across laboratories, clinics, hospitals, and physician offices, with our core business presence in Canada & USA as well as a global presence spanning dozens of countries. Headquartered in Pickering, ON, BTNX offers an exciting opportunity for a motivated individual to join our team.

Job Overview:

As a Customer Service Representative, you will be at the forefront of creating a positive and lasting impression for our customers. This role demands excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding customer service. Your dedication to understanding customer needs and providing timely solutions will be crucial in maintaining and enhancing our company's reputation for customer-centric service. This position is designed to provide recent graduates with a platform to learn, grow, and contribute to the overall success of BTNX Inc.

Job Responsibilities:

  • Communicate directly with customers, addressing their inquiries and concerns through various channels including phone, email, and in-person/video interactions.
  • Collaborate with other departments including Sales, Product Development, and Quality Assurance to fully address customer requests and concerns, provide feedback on user experience and contribute to product improvement.
  • Act as the primary point of contact for customers maintaining record of all communications.
  • Provide accurate, relevant, and complete information and resolve issues efficiently to ensure customer satisfaction.
  • Manage our comprehensive Medical Device complaint handling process, from intake to resolution.
  • Receive, process, and verify accuracy of customer’s orders utilizing the organization’s internal systems and customer purchase orders.
  • Respond to customer service requests for order changes, maintain purchase orders and communicate changes to the appropriate personnel/departments.
  • Resolve problems, facilitate solutions, and enhance customer service offerings.
  • Provide support to coworkers in the performance of job duties as required.
  • Communicate with senior management for regular updates regarding project statuses.
  • Document and prioritize tasks in consultation with management.
  • Undertake Ad hoc projects that arise in the regular course of business.
  • Oversee day-to-day customer experience.
  • Perform other related duties as assigned by management.
  • Follow up on unresolved tasks, issues, or queries both internally and externally.

Required Skills:

  • REQUIRED: Bachelor's degree in biology, Biochemistry, Biomedical Sciences, or related field
  • PREFERRED: 0-2 years’ experience in customer service
  • Excellent oral and written communication skills.
  • Flexible, with the ability to adapt easily to change, think logically, and effectively solve problems communicate clearly, effectively, and professionally, and follow process documentation closely.
  • Strong analytical skills, with the ability to interpret business needs into actionable items.
  • Very strong initiative with a drive to proactively take on tasks and find solutions.
  • Excellent creativity & resourcefulness
  • Highly organized and capable of efficiently multi-tasking.
  • Detail and results oriented.
  • Able to work independently and as a team to complete tasks within deadlines.
  • Advanced proficiency in MS Outlook.

Application:

To apply, submit your resume and a cover letter explaining your interest and qualifications for the role to careers@btnx.com. For questions about the application process, please contact careers@btnx.com. We look forward to learning more about how you can contribute to our team.