Careers

BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced in-vitro diagnostic (IVD) tests. Our operations extend across laboratories, clinics, hospitals, and physician offices, with our core business presence in Canada & USA as well as a global presence spanning dozens of countries. Headquartered in Pickering, ON, BTNX offers an exciting opportunity for a motivated individual to join our team.

As a Customer Service Representative, you will be at the forefront of creating a positive and lasting impression for our customers. This role demands excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding customer service. Your dedication to understanding customer needs and providing timely solutions will be crucial in maintaining and enhancing our company's reputation for customer-centric service. This position is designed to provide recent graduates with a platform to learn, grow, and contribute to the overall success of BTNX Inc.

• You will primarily work on our in-house customer retention module and go after delayed accounts and bring them back to BTNX or Lochness. 
• Act as a primary point of contact for customers maintaining records of all communications. 
• Communicate directly with customers, addressing their inquiries and concerns through various channels including phone, email, and in-person/video interactions. 
• Collaborate with other departments, including Sales and Quality Assurance, to fully address customer requests and concerns, provide feedback on user experience and contribute to product improvement. 
• Provide support to co-workers in the performance of job duties as required. 
• Communicate with senior management for regular updates regarding project statuses. 
• Undertake Ad hoc duties and projects that arise in the regular course of business, as assigned by management.

• REQUIRED: Bachelor's degree in biology, Biochemistry, Biomedical Sciences, or related field
• PREFERRED: 0-2 years’ experience in customer service
• Excellent oral and written communication skills.
• Flexible, with the ability to adapt easily to change, think logically, and effectively solve problems communicate clearly, effectively, and professionally, and follow process documentation closely.
• Strong analytical skills, with the ability to interpret business needs into actionable items.
• Very strong initiative with a drive to proactively take on tasks and find solutions.
• Excellent creativity & resourcefulness
• Highly organized and capable of efficiently multi-tasking.
• Detail and results oriented.
• Able to work independently and as a team to complete tasks within deadlines.
• Advanced proficiency in MS Outlook.

To apply, submit your resume and a cover letter explaining your interest and qualifications for the role to careers@btnx.com. For questions about the application process, please contact careers@btnx.com. We look forward to learning more about how you can contribute to our team.

BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced in-vitro diagnostic (IVD) tests. Our operations extend across laboratories, clinics, hospitals, and physician offices, with our core business presence in Canada & USA as well as a global presence spanning dozens of countries. Headquartered in Pickering, ON, BTNX offers an exciting opportunity for a motivated individual to join our team.

• Languages: English required. Mandarin an asset.
• Experience: 2 years to less than 3 years

• The primary role for this position is to manage day-to-day tasks BTNX Accounting department and supply chain department.
• Processing and issuing order invoices to customers using available software.
• Maintain and balance various accounts using manual and computerized bookkeeping systems and ERP software.
• Accounts receivables management and bank account reconciliations.
• Record various bills and process payments as per the company policies.
• Keep financial records, reconcile customer and vendor accounts, establish / maintain general ledgers and financial statements.
• Post journal entries, prepare trial balance of books, Prepare other statistical, financial and accounting reports.
• Review UPS monthly statements, reconcile and follow up on UPS Claims. Liaise with the UPS account rep on discrepancies in address correction charges.
• Provide customer services.
• Compile information on current and historical inventory levels, sales data, product cost and provide reports to the management to assist in the decision-making process.
• Assist the management in sourcing products, materials and organizing transportation logistics.
• Perform other related responsibilities assigned by the management.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• On-site parking

• Computer and technology knowledge: Accounting software, Quick Books Online, MS Excel, MS Outlook, MS PowerPoint, MS Windows, MS Word, MS Office
• Equipment and machinery experience: Scanners / Printers
• Area of specialization: Accounting, Financial reporting and Data analysis.

Additional information

• Work conditions and physical capabilities: Ability to work independently, Attention to detail, Fast-paced environment, Repetitive tasks, Tight deadlines, Work under pressure.
• Transportation/travel information: Public transportation is available
• Work conditions and physical capabilities: Ability to work independently, Attention to detail, Fast-paced environment, Overtime required, Repetitive tasks, Tight deadlines, Work under pressure,
• Personal suitability: Passion for problem-solving, investigating issues, and finding solutions. Accurate, Client focused, Dependability, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Judgement, Organized, Reliability, Team player, Can-Do attitude, Time management, Adaptability.

By email: careers@btnx.com

Please answer the following questions when applying:

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?